Terms of Use

1. Basic Terms & Acceptance
Welcome to www.PandoraBlossoms.com (the “Site”, aka “PandoraBlossoms”), PandoraBlossoms offers products and services subject to the following Terms of Use. By accessing or purchasing from this Site (even just browsing our website), you are agreeing to be bound by and acknowledging your acceptance of these Terms of Use. If you do not agree with any of these terms, you are not authorized to use this site.

2. Your Privacy
In order to fulfill orders and assist our customers we may ask for your personal information. We know this information is important to you and it’s important to us to keep that information private and secure. Our Privacy Policy details how your information is used, and it’s also part of our Terms of Use, please read it here.

3. Right to Refuse Service
PandoraBlossoms reserves the right to refuse service to anybody at anytime.

4. Changes to Your Order
If you would like to change your flower order, please contact us at least 7 days prior to your first scheduled delivery date. We might not be able to make changes to an order without sufficient notice. There is a $10 fee to change the scheduled delivery address and is not guaranteed.

5. Cancelling Your Order
If you would like to completely cancel your flower order you must do so at least 8 business days prior to your first scheduled delivery date. No cancellations will be accepted within 7 business days of a scheduled delivery date. There is a 25% surcharge for all cancelled orders. To cancel an order, you can either send an email to PandoraBlossoms@gmail.com with the subject heading CANCEL ORDER # (include your order number) in the body of the email include what you want to cancel.

6. Shipping Your Flowers
PandoraBlossoms offers Flat Rate Shipping on most bulk flowers, however there are certain flowers and floral supplies, addresses outside of the 48 lower United States (Alaska, Hawaii, Puerto Rico), and delivery dates (Saturday delivery) that will incur additional shipping fees.

7. Flower Complaints & Claims
If you are not satisfied with your flower shipment, please call PandoraBlossoms or email PandoraBlossoms@gmail.com IMMEDIATELY after opening your boxes. All complaints must be communicated verbally and accompanied with digital pictures indicating all the flowers within 24 hours of receipt of the product or your claim will not be accepted and no refund will be granted. In order to process your claim, we will request digital pictures and/or return of all product (for quality inspection). We do not guarantee color tone matches. Flowers are a natural product and vary in color from season to season.

It is the customer's responsibility to properly care for flowers. PandoraBlossoms is not liable for products mishandled by clients. As a courtesy, each product page explains in detail how to care for flowers, however customers must be knowledgeable on flower care. Please read the detailed Guarantee Page here for what we do and do not cover under our guarantee.

8. Governing Law
PandoraBlossoms is operated out of Miami, Florida and governed under the state law thereof. Therefore, it is legally bound by the State of Florida and the United States of America. If you are placing an order from outside of the United States (for delivery within the US), please take note that all information you provide will be transferred to the United States. These laws apply no matter where in the world you live or order from.

9. Severability & Final Acceptance
By using the PandoraBlossoms.com website, you consent to the Terms of Use and the Privacy Policy. PandoraBlossoms has the right to retain all of the information collected under the Privacy Policy for record keeping purposes. If any of the conditions stated within the Policy shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.